PRODUCT RETURNS

6. RETURN OF GOODS

6.1. The return of goods purchased in the e-store is carried out based on the Order of the Minister of Economy of the Republic of Lithuania No. 258 of August 17, 2001, “Regarding the Approval of the Rules for the Sale of Goods and Provision of Services When Contracts Are Concluded Using Means of Communication,” and the Order of the Minister of Economy of the Republic of Lithuania No. 217 of June 29, 2001, “Regarding the Approval of the Rules for the Return and Exchange of Goods.”

6.2. Goods that The Buyer does not like in terms of shape, size, color, model, or completeness are exchanged or accepted back by The Seller within 14 days from the date of delivery at the Diktum store located at the address indicated in “Contacts.” Delivery costs are not refunded. The Buyer returns the disliked goods using their own transport or pays the return costs, except for the cases described in clause 6.3.

6.3. The Buyer’s request to return a purchased quality product is not satisfied if the goods are ordered according to special orders, upon signing a “Special Goods Purchase Agreement.” Special goods are considered goods that are not available at The Seller’s point of sale or in the daily assortment and that The Seller does not usually trade in, but are specially ordered for this particular Buyer.

6.4. If The Buyer decides to terminate the contract and informs The Seller about it, The Buyer loses the right to use the goods from the date of sending the notification. The date and time of sending the notification are determined by the time The Buyer’s notification was sent. If it is determined that the goods were used, damaged, or their appearance changed after the notification was sent, The Seller has the right to refuse to terminate the contract. The Buyer does not have the right to refuse to terminate the purchase and sale agreement if the goods were ordered according to a special order.

6.5. The Buyer can exercise the right to return goods if the goods have not been used, are undamaged, have not lost their marketable appearance, and were not ordered according to a special order. Goods purchased according to a special order can be returned by The Buyer only if the goods do not meet the quality requirements. Returned goods must be fully complete. The Buyer is responsible for the complete assembly and packaging of the item. If the goods are not fully complete and properly packaged, The Seller or their representative may refuse to accept the returned goods. Changes in the appearance of the goods or their packaging that were necessary to inspect the goods cannot be considered significant changes in the appearance of the goods.

6.6. If the purchased goods did not meet the quality requirements, The Seller undertakes to replace the defective goods with goods of suitable quality, appropriately reduce the price of the goods, or refund the money paid for the goods and their delivery within 7 days from the submission of the request. The goods must be returned in the original packaging of the goods and the shipment. The Buyer must also provide the original VAT invoice for the goods and a completed and signed return form stating the reason for the return of the goods.