Quality policy

"DIKTUM" is a company providing professional and high-quality services in field of wholesale and retail trade of fasteners and tools.

By improving the quality of the company's management and service provision processes, and in order to ensure the successful and focused development of the company, as well as a stable and competitive position in the market, we strive to:

• provide services in accordance with the legal acts regulating the business sector of the Republic of Lithuania and other requirements that the organization undertakes to implement in order to achieve compliance with the requirements of the ISO 9001:2015 standard;
• work only with reliable suppliers and manufacturers, ensuring that their supplied products or services, as well as the working conditions of their employees, technologies, and product manufacturing control, comply with our company's policy, set goals, and legal requirements;
• continuously improve ongoing relationships with our partners and suppliers;
• strive for smooth, stable, and efficient operation in the company's stores and duly represent them by providing high-quality sales and customer service;
• raise the competence and qualifications of employees in their professional field;
• implement innovations and seek solutions to improve the quality of service delivery;
• continuously improve the effectiveness of the management system, taking into account operating results, employee suggestions, and customer and partner feedback.

We strive to continuously improve the efficiency and effectiveness of the quality management system and ¹ believe that our responsibility and ability to perform work with quality and professionalism delight customers.